FAQ
Answers about ordering, payments, safety and delivery
Ordering
After your payment is confirmed, an assigned operator logs into your game account and completes the purchase while you watch a live screen share on your order page. You see every step as it happens.
If the order has not been completed, you can request a refund via support. Completed digital deliveries are generally non-refundable, but every case is reviewed individually — see the Refund Policy for details.
Payment
Planned methods: SBP (Alfa-Bank), PayPal, card payments via Stripe, USDT and other crypto networks (TRC20, ERC20, BEP20, Polygon, Arbitrum, Solana, TON). Methods appear in checkout as soon as the owner connects and verifies each integration.
Yes. The checkout summary always shows the subtotal, the payment-method fee and the final total in your chosen currency before you pay. There are no hidden charges.
Account safety
Your credentials are encrypted with a key stored outside the database, visible only to the operator assigned to your order, never written to logs, emails or Telegram, and permanently deleted after completion or within a short fixed retention window. We recommend changing your game password after the order is completed.
We will ask you for the one-time code during fulfillment, on your protected order page, with a clear explanation of why it is needed. We never ask for codes in advance or via email or messengers.
Delivery
Most orders are completed within 3 minutes of payment confirmation. You can follow the status on your order page and watch the live screen share while the operator works.
We support Europe, America, Asia and TW/HK/MO servers. Select your server at checkout — it is used to verify your account identity before the operator logs in.
Still have questions?
Contact support