Refund Policy

A refund is possible if the order has not been completed. Once the digital goods have been delivered (the purchase is visibly completed on the live screen share and confirmed in your account), the order is considered fulfilled and is generally non-refundable.

Payment received but fulfillment never started; fulfillment failed for reasons on the Store's side; duplicate payment for the same order; order cancelled before completion.

Refunds are issued to the original payment method where technically possible, or as internal balance by agreement.

The order was completed as described; the buyer provided incorrect account or server data and the delivery went to the wrong account; the buyer's game account was restricted by the publisher for reasons unrelated to the Store's actions.

Open a ticket on the Support page with your order ID. Refund requests are reviewed within 5 business days. Approved refunds are processed to the original payment method within the timelines of the payment provider.